Last Updated: November 10, 2026
Flash Floor is committed to providing quality industrial concrete repair products. Because our products are specialized, expensive to manufacture, and costly to ship, all purchases are subject to the following return and replacement conditions.
STANDARD RETURNS
Returns are accepted within 30 days of the original purchase date, subject to the following conditions:
• Products must be unopened, unused, undamaged, and in their original packaging.
• Products must be in like-new, resalable condition.
• All returns require prior authorization from Flash Floor.
• A 20% restocking fee applies to approved standard returns.
• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable.
• Special orders and custom-ordered products are not eligible for standard returns.
RETURN AUTHORIZATION
Before returning a product, customers must contact Flash Floor to request a Return Merchandise Authorization (RMA). Once the return is approved, we will provide instructions for returning the product. Products returned without prior authorization may not be accepted.
REFUNDS
Once an authorized return is received and inspected, eligible refunds will be issued to the original payment method within 5–7 business days. Standard refunds are subject to the 20% restocking fee and any applicable nonrefundable shipping charges. Additional processing time may be required by the customer's bank or payment provider before the refund appears on their account.
PRODUCTS DAMAGED DURING SHIPPING
If a shipment arrives visibly damaged, we strongly recommend refusing delivery whenever possible so the carrier can return the shipment.
If refusing delivery is not possible, customers should contact Flash Floor immediately after discovering the damage, preferably within 48 hours of delivery.
Please provide photographs showing:
• The damaged shipping package.
• The shipping label.
• The damaged product and its packaging.
Once we receive the necessary information and confirm the shipping damage, Flash Floor will arrange a prepaid return shipping label when a return is required and begin processing a replacement shipment. Customers will not be charged additional shipping or restocking fees for verified shipping damage. Do not return leaking, damaged, or potentially hazardous materials without receiving specific instructions from Flash Floor.
DEFECTIVE PRODUCTS
If a Flash Floor product is defective or experiences a manufacturing-related problem, customers should contact us promptly and provide a description of the issue along with photographs whenever possible. Flash Floor may request additional information or require the product to be returned for inspection when it is safe to do so. Once a manufacturing defect is verified, Flash Floor will provide a replacement at no additional cost, including applicable replacement shipping expenses. Defective products are not subject to standard restocking fees.
INCORRECT ITEMS SHIPPED
If a customer receives an item different from what was ordered, please contact Flash Floor and provide photographs of:
• The item received.
• The packing slip attached to the package.
• The shipping label.
• The package itself, when applicable.
Once the discrepancy is verified, Flash Floor will provide a prepaid return shipping label when necessary and promptly begin processing shipment of the correct item. Customers will not be responsible for additional shipping charges or restocking fees resulting from an error made by Flash Floor.
HOW TO REQUEST A RETURN OR REPLACEMENT
To request a return, report shipping damage, or report an incorrect or defective product, please visit our Contact Us page.
Include your order number, contact information, a description of the issue, and any relevant photographs.
Please do not ship products back without receiving authorization and return instructions from Flash Floor.
Flash Floor is owned and operated by Maintenance Solutions, SE, LLC
RETURN POLICY